I
Conflict
& Understanding
& Understanding
September 2026
Chart and materials·CAS Gewaltprävention ZHAW·German
The Descent and the MomentUsing mediation methods as a party to the conflict?
Professionals get drawn into conflicts they did not choose. Two questions help them judge whether they can use mediation methods here. How far has the conflict escalated, and how agitated is the other person right now. The chart sets Glasl's stages of conflict escalation alongside the phases of Breakwell's assault cycle.
Chart as PDF ↓
Slides and handout ↓
Printable handout ↓
From the final paper for the ZHAW certificate program in violence prevention, 2026 · in German · CC BY 4.0